FAQs

Why is Manuka Honey so good for your skin?

Manuka Honey is one of nature’s most powerful skincare ingredients. It's packed with natural antioxidants, antibacterial, antiviral, and anti-inflammatory properties — making it ideal for supporting calm, balanced, and visibly healthier-looking skin. At Manuka Skin, we only use laboratory-tested, certified active Manuka Honey in high concentrations for real, noticeable results.

How is Manuka Skin different from other skincare brands?

Unlike most skincare that uses trace amounts of trendy ingredients, we were first to combine high volumes of active Manuka Honey to create natural hydration technology in a formula we call ManukaHydraLock™. This unique system draws moisture deep into the skin, locks it in, and helps calm, hydrate, and protect — all in a clean, simple routine.

Are your products suitable for sensitive or problem skin?

Yes. Our formulas are designed to be gentle yet effective, especially for those with sensitive, dry, or reactive skin. Many of our customers report visible improvements in the appearance of eczema, rosacea, psoriasis, and adult acne — thanks to the soothing and balancing properties of our ingredients.
Still unsure which product is right for you? Just reach out — we’re happy to help at info@manukaskin.com.au

Where is Manuka Skin made?

Our products are proudly formulated and manufactured in Melbourne, Australia, using premium certified ingredients sourced for quality, purity, and performance.

Do you ship internationally?

Yes, we ship across Australia, New Zealand, and the USA. If you’re outside these regions and would like to order, please email us at info@manukaskin.com.au — we’ll do our best to help.

How long will it take to receive my order?

Once dispatched, delivery typically takes:

  • Australia: 2–5 business days

  • New Zealand & USA: 7–12 business days
    You’ll receive tracking information as soon as your order ships. For shipping questions, feel free to contact us.

What if my order arrives damaged or incorrect?

We’re so sorry if this happens! Just send an email to info@manukaskin.com.au with your order number and a photo of the issue. We’ll sort it out right away — whether that means sending a replacement or offering a refund.

What results can I expect from using Manuka Skin?

Most customers say their skin feels smoother, more hydrated, less irritated, and visibly more even in tone after using our products regularly. Of course, everyone’s skin is different — but consistent use brings consistent results.
Want to see what’s possible? Check out our before-and-after photos and real customer reviews.

What’s your return policy?

We offer a 30-Day Satisfaction Guarantee. If you're not happy with your purchase — even if you've opened and used it — you can return it within 30 days of receiving it.
To initiate a return, email us at info@manukaskin.com.au and we’ll guide you through the process.

Do you supply to salons or retail stores?

Yes, we love working with professionals who want to offer premium clean skincare to their clients. Please email info@manukaskin.com.au for wholesale or salon partnership enquiries.

Are your products cruelty-free?

Absolutely. We never test on animals, and our commitment extends to the well-being of all creatures. Rest assured, our products are never tested on our furry friends. And the bees? They’ve got the best gig in town. Our worker bees happily buzz around the wild forests of New Zealand’s West Coast, free to roam, snack, and nap as they please. No cages, no contracts, and definitely no “bee slave labour” — just pure, golden honey gathered on their own terms.

Do you offer discounts or promos?

We do! Sign up to our email list or follow us on Instagram and Facebook (@manukaskin) to stay in the loop on exclusive offers, new product drops, and seasonal promos.